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Trying to find someone else to cover a shift costs retailers time and money – 3.8 per cent of payroll, says Mercer. That’s money retailers can ill afford to lose anytime, but particularly while struggling to cope with the effects of an economic downturn.
Many organizations do not manage customer data as a corporate asset, and the monetary value of that data is often ignored, according to Gartner, Inc.
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Home Improvement Retailing
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