Logistics Providers Struggling With Growing Delivery Volumes

Changing consumer expectations and rising last mile delivery volumes have created a capacity problem that logistics providers are struggling to fill, says a report by Bringg, a delivery and fulfillment cloud platform. ‘State of Last Mile Logistics’ says over 60 per cent of logistics service providers saw increased demand for last mile delivery, but a lack of visibility, automation, and innovative tech is holding them back. Forty-one per cent say their biggest challenge to scaling last mile operations is outdated business processes and manual operations, followed by legacy technology (36 per cent). There is a strong sense of urgency in the industry to fill the gaps in tech capabilities, it is important to note that meeting short-term goals while facilitating long-term growth is a key component to overall success. More than half of logistics leaders surveyed say their shippers use or have requested real-time visibility tools for end customers, but only 18 per cent of providers have it – and over half have no plans to purchase them. However, 54 per cent of logistics providers are focused on adding automation to improve customer service and 41 per cent have already done so. As well, although 20 per cent of respondents have abandoned automated scheduling and self-scheduling because it was too expensive, 61 per cent say this was the top wish-list item from shippers.