Customer Experience Enhanced

The Home Depot is enhancing the customer experience at its 1,300 rental locations in the U.S. with the launch of ‘Rent Online, Pick-up In Store’ technology. From demolition tools like breakers and concrete saws to landscaping tools like tillers and sod cutters to trailers and moving vehicles, customers can now reserve and rent equipment online up to 30 days in advance. "This new online technology saves Pro and DIY customers time and trips to the store because they can conveniently check equipment availability and reserve what they need in advance to get in and out of our rental centres more quickly than ever," says Richard Porter, vice-president of the Home Depot Rental.