Home Hardware Named Number One Retailer

Home Hardware Stores Limited has been named the number one hardware retailer in Leger's ‘2021 Ontario WOW’ study. The company took first place for best in-store experience. In partnership with the Retail Council of Canada (RCC), the study evaluated the performance of 153 Ontario retailers in 20 different sectors. Each retailer was assessed by an average of 300 customers who had recently visited the retailer's store. Those customers were surveyed on 20 key dimensions such as staff courtesy, competency and attentiveness, efficiency at checkout, importance given to customers, sense of belonging, product quality and variety, competitive price, store layout and ambience, proximity, and curb appeal.